Grievance Mechanism

IOI Group is committed to an open and transparent approach to resolve outstanding grievances with the involvement of affected stakeholders. We have established a Grievance Procedure for all internal and external stakeholders who identify issues or incidents in the IOI Group supply chain that are not in line with the principles stated in the IOI Group Sustainable Palm Oil Policy, to submit a grievance.

Grievances can be summited through the following channels:

By email to: grievance@ioigroup.com

By telephone to: +603 8947 8701

In mailing to: IOI Corporation Berhad, Level 27, IOI City Tower 2, Lebuh IRC, IOI Resort City, 62502 Putrajaya, Malaysia.

Grievance list with progress updates