Grievances

Grievance Procedure and Special Complaints

As stated in IOI’s SPOP, transparency is one of the important elements embedded within our sustainability commitment. Hence, IOI has established various means to communicate complaints or grievances that are cited against us. Please click here to view our Grievance Procedure.

Special Complaints

Under this category, these are complaints that are either inherited, long standing cases or are of great interest to our stakeholders

  1. RSPO Ketapang Complaint for IOI PT BSS, PT SKS and PT BNS
  2. IOI Pelita Land Dispute

Grievance Lists

IOI also has a Grievance List that it publishes and updates regularly on this website as further assurance of IOI’s commitments in enhancing transparency and our commitment to an open and transparent approach to resolve any outstanding grievances with all affected stakeholders. This process enables all internal and external stakeholders who have identified any issues within our supply chains, which is deemed not in line with the principles stated in our SPOP, to raise a grievance through our Grievance Procedure.

Grievances can be submmited through the following channels:

  • Email: grievance@ioigroup.com
  • Telephone: +603 8947 8701
  • Mailing: IOI Corporation Berhad, Level 29, IOI City Tower 2, Lebuh IRC, IOI Resort City, 62502 Putrajaya, Malaysia.
    (Attention to Grievence Coordinator)

All the gathered and investigated allegations are captured in 2 specific grievances list:

  1. Grievances related to Suppliers (Direct and Indirect Suppliers)
  2. Grievances related to Environmental, Social and Governance.